Returns, Replacement & Exchange – Frequently Asked Questions
At AKS Kites, your satisfaction matters to us. While we do not offer refunds, we provide easy replacements and exchanges to ensure you get the best experience with our kites.
1. What is your return policy?
We accept returns only in cases of:
- Damaged or defective kites on arrival
- Wrong product or quantity delivered
- Manufacturing defects
Returns must be reported within 24 hours of delivery with proof (photo or video).
3. How do I request a replacement or exchange?
- Contact our Customer Support (24/7) via phone, WhatsApp, or email
- Share your order ID and photos of the issue
- Our team will verify and arrange the replacement/exchange
4. Is there a time limit for requesting replacement or exchange?
Yes, you must raise a request within 24 hours of receiving the order. Requests made after this period will not be accepted.
5. Do I need to return the damaged product?
In some cases, yes. Our support team will guide you if the product needs to be shipped back. If required, we’ll arrange a pickup or provide instructions for return.
6. Are there any items not eligible for replacement/exchange?
Yes, the following are not eligible:
- Used kites or products not in original condition
- Orders where wrong details were given by the customer
- Minor variations in color/design due to printing (not considered defects)
8. How long does the replacement/exchange take?
Once approved, replacements/exchanges are usually shipped within 3–5 business days.
9. Can I exchange a product for something of higher value?
Yes, you can. You’ll just need to pay the difference in price.
10. What if the product I want in exchange is out of stock?
If your requested product is out of stock, you can choose another product of equal value from our collection.
📞 Need help?
Our 24/7 Support Team is always here to guide you through the replacement or exchange process.